Terms of Service

1. Overview

Welcome to Succulent Shop. Throughout these Terms, “we”, “us” and “our” refer to the business operating under the trading name Succulent Shop, identified in the Contact Information section below.

These Terms govern your use of our website and purchases of our products and services, including plants, terrariums, DIY kits, gardening supplies, customised gifts and workshops.

By using our website or placing an order, you agree to these Terms and the policies referenced here. Nothing in these Terms excludes or limits rights or remedies that cannot lawfully be excluded under applicable Malaysian law.

2. Website Use & Account Information

You must have the legal capacity to enter into a purchase agreement. If you are purchasing on behalf of a company or organisation, you confirm that you are authorised to do so.

Please provide accurate and complete billing, delivery and contact information. You are responsible for keeping your account credentials secure and notifying us of any suspected unauthorised use.

You must not use our website for unlawful activities, submit fraudulent information, introduce malicious software or interfere with its security or operation.

3. Product Information & Natural Variations

We aim to describe and photograph our products accurately. Colours may appear differently depending on your screen settings.

Live plants are naturally unique. Their shape, colour, height, size and growth patterns may differ from the photographs shown. Terrariums and handmade arrangements may also have small variations in plant placement and decorative details.

Unless a listing states that you will receive the exact item photographed, images represent the product’s general style and characteristics.

Natural variations do not remove our responsibility to supply products that match their description and meet applicable quality requirements.

Please read the product description carefully for dimensions, contents, packaging and any delivery restrictions. Decorative items shown in lifestyle photographs are not included unless expressly stated.

If a particular plant or material is unavailable, we will contact you about a suitable alternative or refund unless you have already agreed to the substitution arrangements.

4. Orders & Availability

Orders are subject to availability, payment verification and our acceptance. An automated order acknowledgement confirms receipt of your order but does not, by itself, confirm acceptance.

If we cannot fulfil an order because of unavailable stock, a significant listing error, delivery restrictions or a payment issue, we will contact you.

We will not charge you an increased price or make a material substitution without your agreement. If an order is cancelled before fulfilment, we will refund any payment received for the cancelled items and any associated delivery charge where applicable.

Please contact us promptly if you need to change or cancel an order. Changes may not be possible once packing, dispatch or customised preparation has begun. Any applicable cancellation conditions will be disclosed before you commit to the purchase.

5. Prices & Payment

Prices are displayed in Malaysian Ringgit (MYR) unless otherwise stated.

Applicable shipping charges, taxes and other disclosed fees will be shown at checkout or in your quotation before payment.

Online prices and promotions may differ from those offered in our physical store. Changes to prices will not retrospectively increase the agreed price of an accepted order.

Please use a payment method that you are authorised to use. Orders will not be dispatched until the required payment has been confirmed.

Customised gifts, bulk orders and workshops may require a deposit. The deposit amount, balance payment date and relevant conditions will be stated in your quotation or booking confirmation.

6. Shipping & Store Collection

Order processing, delivery estimates, packaging and collection arrangements are explained in our Shipping Policy.

Delivery times are estimates rather than guaranteed arrival dates unless we expressly agree otherwise in writing.

Please provide an accurate delivery address and arrange to receive your parcel promptly. If your parcel is delayed, missing or damaged, contact us so we can assist with investigation and an appropriate resolution.

We do not automatically transfer all responsibility for a parcel to you merely because it has been handed to a courier.

Additional costs arising from an incorrect address, missed collection or customer-requested redelivery will be discussed with you before arrangements are made.

7. Live Plants & Care Guidance

Please unpack live plants promptly and follow the care instructions supplied.

A plant’s ongoing condition depends on its environment and care, including light, watering, temperature, humidity and handling. We cannot guarantee future growth or survival where problems arise from unsuitable care or conditions after delivery.

Our care guidance is general advice. If you are unsure whether a plant is suitable for your space, please contact us before purchasing.

Some plants may be toxic if ingested or may have sharp spines or irritating sap. Keep them away from children and pets where appropriate and check their suitability before purchase.

This section does not exclude responsibility for plants supplied damaged, incorrectly described or otherwise failing to meet applicable legal requirements.

8. Gardening Products & Safe Use

Fertilisers, pest-control products, substrates, tools and other gardening supplies must be used according to their labels and supplied instructions.

Do not ingest gardening products or use them for purposes for which they are not intended. Observe recommended application rates, storage requirements and safety precautions.

Keep potentially hazardous products out of reach of children and pets.

We cannot guarantee identical results in every growing environment. However, this does not limit applicable rights relating to defective, unsafe or incorrectly described products.

9. Returns, Refunds & Arrival Issues

Returns, replacements and refunds are handled according to our Return & Refund Policy, subject to applicable law.

If a live plant arrives damaged or in poor condition, please contact us within 24 hours of delivery with your order number and clear photographs of the item and packaging. Prompt reporting helps us assess its arrival condition.

Reports received later may be more difficult to assess, but the reporting period does not remove statutory rights or remedies.

Please do not return an item before contacting us for instructions. Any required return arrangements and responsibility for return costs will be explained during our assessment.

10. Customised Gifts & Bulk Orders

Corporate gifts, door gifts and bulk orders follow the specifications and arrangements agreed in your quotation or written order confirmation.

Please check quantities, event dates, delivery details, names, logos, artwork and messages carefully before approving them.

You confirm that you have permission to use any logo, image or other content supplied for customisation.

Changes requested after approval may affect pricing and completion dates. We will explain any additional charges before proceeding.

Once personalised printing or production has begun, change-of-mind cancellations may be restricted as disclosed in your quotation. This does not affect rights relating to defects, incorrect production or our failure to supply as agreed.

Plant varieties remain subject to availability. Any agreed substitution preferences will be recorded in your order details.

If we are unable to fulfil the agreed order, we will discuss alternatives with you or refund payment for the unfulfilled portion, as appropriate.

11. Workshop Bookings

Our standard in-store terrarium workshops take place at Succulent Shop, Gurney Paragon Mall, Penang, unless your booking expressly states otherwise.

Submitting an enquiry or requesting a preferred date does not reserve a session. A booking is confirmed only when we have confirmed availability, agreed the details with you and received the required payment.

The terrarium option, participant number, session date, estimated duration, included materials and price will be confirmed before booking.

An in-store workshop booking does not include postal delivery of a DIY kit or an online class unless expressly stated.

Private and corporate workshops may be arranged at an agreed external venue. Additional transport, setup or off-site service charges may apply and will be included in your quotation.

For external venues, the organiser must provide the facilities and access agreed with us, such as suitable tables, seating, lighting and setup time.

Please inform us in advance about children, accessibility requirements or other participant needs. Any required supervision arrangements will be discussed before booking.

Cancellation, rescheduling and participant-change conditions will be provided before payment. If we cancel a session and no suitable alternative is agreed, we will refund payment for the cancelled session.

12. Intellectual Property & Customer Content

Our logo, original photographs, written content and website designs belong to us or their respective rights holders.

You may browse our website and share links to our pages. You may not reproduce our content for commercial use without permission.

Reviews and other public content you submit must be truthful, lawful and must not infringe another person’s rights. We may display and reasonably format public reviews to operate and promote our store without changing their meaning.

Private enquiries, supplied artwork and customer information will be handled according to their purpose and our Privacy Policy. Permission to fulfil a personalised order does not automatically give us permission to publicly advertise your logo or private event photographs.

13. Third-Party Services & Shopify

Our website may contain third-party links or services. Their own terms and privacy policies may apply. We do not control independent third-party websites.

Succulent Shop is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Succulent Shop. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Succulent Shop, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Succulent Shop.

The above statement is subject to any rights and liabilities that cannot lawfully be excluded.

14. Privacy

Our collection and use of personal information are explained in our Privacy Policy.

Shopify and providers supporting payments, delivery and website operation may process information as explained in that policy. Shopify’s relevant privacy information is available in its Privacy Policy.

15. Errors, Website Availability & Responsibility

We may correct errors in listings, prices or website information. If a correction materially affects an existing order, we will contact you rather than change the agreed terms without your consent.

We aim to keep the website available and accurate, but uninterrupted or error-free access cannot be guaranteed.

To the extent permitted by law, we are not responsible for indirect or consequential business losses arising from website use. This does not exclude liability for our fraud, or any liability, product guarantee or consumer remedy that cannot lawfully be excluded.

We may restrict website or account access where reasonably necessary to address fraud, security concerns or unlawful use. This does not remove our obligations relating to existing paid orders.

16. Governing Law & Disputes

These Terms are governed by the laws of Malaysia.

If you have a concern, please contact us first so we can try to resolve it fairly. Nothing in these Terms prevents you from seeking remedies through a competent court, the Tribunal for Consumer Claims Malaysia where eligible, or another available statutory process.

If a provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

17. Changes & Agreed Order Terms

We may update these Terms as our business or legal requirements change. Updates will be published on this page and will apply prospectively.

A later update will not retrospectively change an accepted order or confirmed booking without your agreement, except where required by law.

Specific written terms agreed for a quotation or booking apply to that transaction alongside these Terms. Mandatory legal rights take priority over any conflicting provision.

18. Contact Information

Trading name: Succulent Shop
Registered business name: Succulent Shop
Business registration number: 201903025195

Email: contact@succulent.my
Phone / WhatsApp: +6012 953 0154

Store address:
L4-03, Gurney Paragon Mall
Persiaran Gurney
10250 George Town, Penang, Malaysia