Frequently Asked Questions
A little help for your green shopping journey. Find answers about orders, delivery, plant care, workshops and gifts below.
Orders & Delivery
Where do you deliver?
We deliver eligible products to locations within Malaysia. Delivery availability and shipping fees are shown at checkout after you enter your address. Some live plants or fragile items may have delivery restrictions. If your location is unavailable at checkout, please contact us before placing an order.
How much is shipping?
Shipping fees depend on your delivery address and order. The available shipping options and charges will be displayed at checkout before you complete your purchase.
When will my order be shipped?
Standard orders are usually processed within 1–3 working days after payment is confirmed. Orders are normally dispatched Monday to Friday, excluding public holidays. Customised gifts and bulk orders may take longer, we will confirm their preparation arrangements with you.
Can I collect my order at your store?
Yes, store collection is available at Succulent Shop, Gurney Paragon Mall, Penang. Please contact us before placing your order so we can confirm when your items will be ready for collection.
Plants & Returns
Will my plant look exactly like the photo?
Every plant is unique, so its shape, size, colour and growth pattern may vary slightly from the product photos. We carefully select and pack plants before dispatch.
What should I do if my plant arrives damaged?
Please unpack and check your plant as soon as it arrives. If it is seriously damaged or in poor condition, contact us within 24 hours of receiving your order. Send your order number, clear photos of the plant, packaging and shipping label, and a brief description of the issue. Please keep the plant and packaging while we review your claim.
Can I return a non-plant product?
For eligible non-plant products, please contact us within 7 calendar days of receiving your order to request a return. The item must meet the conditions in our Return & Refund Policy. Please wait for our approval and return instructions before sending anything back.
Where can I find plant care advice?
You can find care information on relevant product pages and in our plant care articles. If you are unsure about a plant you purchased from us, contact our team and we will do our best to guide you.
Workshops & Gifts
Do I need experience to join a terrarium workshop?
No experience is needed. Our team will guide you step by step, and the materials and tools for the workshop are provided.
How do I book an in-store workshop?
Message us on WhatsApp with your preferred workshop, number of participants, and preferred date and time. We will check availability and confirm the workshop details and price with you. Advance booking is required.
Do you organise private or corporate workshops?
Yes. We can arrange terrarium workshops for teams, schools and private groups at our store or selected external venues. Tell us your group size, preferred date and location, and we will prepare a suitable arrangement and quotation. Additional transport or off-site charges may apply.
Can I order customised plant gifts or door gifts?
Yes. We can discuss plant choices, packaging, ribbons, tags and other personal touches for your occasion. Options, availability, preparation time and pricing depend on your requirements. Visit our Corporate Gifts page to send an enquiry.
Still have a question?
We’re happy to help. Send us a message and our team will get back to you.